Take advantage of Easter’s late arrival by scheduling special training, team meetings and/ or product demonstrations ahead of the spring and summer holidays.
Categories: Buying, Display & Merchandising, Inventory, Store Management & Operations
As we wrap up the year I want to share three tips to help finish the year moving forward. 1. Celebrate your successes This year has been a mixed bag for many stores. Church stores have definitely been impacted, however, we can find something to celebrate. Whether it’s our volunteers (who deserve to be celebrated), [ Read More ]
There is an errant thought process that is far to prevalent in church stores and coffee shops. It’s the thinking that says “we already have a built-in customer base in our membership…so we don’t need to do all of that!” This couldn’t be further from the truth.
Capturing basic customer information (name, address, phone number, e-mail, birth date) should be common practice in your store or shop. This is primarily because this very basic information will help you to build two key databases; direct mail and e-mail.
When it get’s busy one of the first things that is sacrificed is the cleanliness of the store, restocking displays and general maintenance.
Over the years there have been a few books that have really shaped and impacted the way I see things. One of those books is “Raving Fans: A Revolutionary Approach to Customer Service” by Ken Blanchard. In his well known parable like form, Blanchard identifies three keys to creating a raving fans culture around what [ Read More ]
In today’s Impulse Video we talk about how Williams-Sonoma and Michael’s Craft stores have generated quarterly profits through cost cutting measures. David McIntyre shares how you can apply these principles to your church bookstore. [youtube qLksuZX21kg]
Categories: General Interest, Inventory, Store Management & Operations
Twelve years ago, I found myself in a leadership role in my church. At the time, I was a volunteer, with the responsibility of overseeing a team of volunteers. I can tell you now that I had no idea what I was doing and to be honest there was no one coaching or guiding me in [ Read More ]
In the last few issues of the Impact newsletter, we have focused on some core subjects that we know are necessary for your store to succeed and operate smoothly. First, we addressed planning and the kinds of things needed for your store plan. Second, we talked about inventory management and the need to do it [ Read More ]
One of the things that sets a good store apart from a great store is its identity. Do you know who you are? What is your store all about and do your customers get a sense of that when they visit your store? In this big-box world of Wal-Mart, Target, Borders and Barnes & Nobles, [ Read More ]