As leaders we can be so focused on landing the “big” account, that 10 small ones pass us by. We can be so focused on saving the world that we bypass our children. We can become so obsessed with hitting the home run that we fail to focus on the fundamentals…
Great leaders share many of the same characteristics. You’ve read them or heard them before. Hopefully, a leader you follow shares them, and you probably share many, if not all of them, as well. Leaders are great communicators, trustworthy, influential, decision-makers, loyal, technically proficient, confident, and on and on. Based on lists like this, one [ Read More ]
Over the years there have been a few books that have really shaped and impacted the way I see things. One of those books is “Raving Fans: A Revolutionary Approach to Customer Service” by Ken Blanchard. In his well known parable like form, Blanchard identifies three keys to creating a raving fans culture around what [ Read More ]
Twelve years ago, I found myself in a leadership role in my church. At the time, I was a volunteer, with the responsibility of overseeing a team of volunteers. I can tell you now that I had no idea what I was doing and to be honest there was no one coaching or guiding me in [ Read More ]
From time to time, I find it necessary to stop, step back and consider what we are doing and where we are going. What initially prompted (forced) me to take that step back a while ago and look at things was busy-ness. I was busy about many things in the store, busy about responsibilities in [ Read More ]
